AI transparency

What the product does

Visibility OS measures how AI assistants talk about your brand. To do that it uses AI models in two ways: to collect answers, and to analyse them.

1. Collecting answers

Each check sends the prompt you selected to the official API of an AI provider (OpenAI, Google, Anthropic, Perplexity and xAI) and records the answer, the model that gave it, the time and any sources it cited. We do not scrape consumer chat apps. Answers can differ from what a person sees in the chat app, because API responses vary by model, settings and location.

2. Analysing answers

We then pass each stored answer, with your brand and competitor names, to an AI model (currently Anthropic Claude, with Google Gemini as a fallback) that extracts structured signals: whether you were mentioned, your position, the sentiment, which competitors appeared and whether your brand was confused with another entity. The full original answer is always kept so you can check any number against it.

3. Suggestions and generated content

Some features, such as prompt suggestions, query fan-out and opportunities, use AI to draft recommendations from your data. These are suggestions for you to review, not decisions made about you, and nothing is published or sent anywhere automatically.

What data the models see

• Prompt text you track, brand and competitor names and domains, and the answers being analysed.
• We do not send your login details, billing details or other customers' data.
• We do not use your data to train or fine-tune models. Providers process requests under their API terms; see the sub-processor list in our DPA.

Limits you should know

• AI answers are probabilistic. Running the same prompt twice can give different results, so we show trends over many checks.
• Sentiment, position and entity detection are automated and can be wrong. Open the raw answer behind any figure to verify it.
• AI systems can state inaccurate things about your brand. We report what they said. We do not verify that it is true.

Human oversight

Our team does not read your answers as part of normal operation. Staff access is limited by role, and every staff action on customer data is logged. Contact us if you believe something is wrong or want a result reviewed.

Contact and grievances

Send questions, privacy requests or complaints through our contact form or email legal@visibilityos.ai. We acknowledge grievances within 48 hours and aim to resolve them within 30 days.

Grievance Officer: Ruby Rawat, ruby@garagecollective.agency.

Garage Productions Private Limited, C-102, Tower C, ATS Bouquet, Sector 132, Noida, Gautam Buddha Nagar, Uttar Pradesh 201304, India. GSTIN: 09AAGCG1126N1ZG.