Last updated September 2026.
1. Free trial
The free trial costs nothing and needs no card, so there is nothing to refund. It ends after seven days unless you choose a paid plan.
2. Cancelling
- Paid plans do not renew automatically, so there is nothing to cancel and you will not be charged again unless you choose to pay for another period.
- If you no longer want the plan, simply do not renew. Your plan stays active until the end of the period you paid for, then moves to the free plan after the grace period in our Terms.
- You can ask us to delete your workspace and data at any time from your settings or by writing to us.
3. When we refund
We refund the amount you paid, including GST, in these cases:
- You were charged twice for the same period, or the amount charged was more than the price shown at checkout.
- Your payment was successful but your plan or credits were not activated, and we could not fix that within two working days of you telling us.
- The service was unavailable for a long stretch of the period you paid for and we agree that a refund is fair.
- A law that applies to you requires it.
4. When we do not refund
- Change of mind after a billing period has started, or unused time left in a period.
- Credit add-ons once any of the credits have been used.
- Results that differ from what you hoped for. AI answers vary by engine, model and time, and we measure them rather than control them.
5. How to ask, and how long it takes
- Write to billing@visibilityos.ai from the email on your account with the payment reference shown on your receipt, within 30 days of the payment.
- We reply within two working days. If a refund is approved, we start it within seven working days.
- Refunds go back to the original payment method through Razorpay. Your bank or card issuer usually takes another five to seven working days to show the credit.
6. Chargebacks
If you have a problem with a payment, please write to us first so we can fix it quickly. A refund we have already made cannot also be disputed with your bank.
Contact and grievances
Send questions, privacy requests or complaints through our contact form or email legal@visibilityos.ai. We acknowledge grievances within 48 hours and aim to resolve them within 30 days.
Grievance Officer: Ruby Rawat, ruby@garagecollective.agency.
Mobility Inclusive Private Limited, 3/3, MCD Flat, Andrews Ganj, South Delhi, New Delhi, Delhi 110094, India. GSTIN: 09AAECI2046R3Z1.